http://www.currentanalysis.com/ Analysis Reports provided by Current Analysis, Inc. en-us All materials Copyright 1997-2026 Current Analysis, Inc. Reproduction or distribution prohibited without express written consent. Sat, 26 Sep 2026 10:52:04 GMT http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=133387&rss Google announced three voice-activated AI features coming soon to Google Workspace that enable users to complete tasks with less effort. More importantly, the features support two important trends in the team collaboration space. Gregg Willsky 2026-09-25T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=133355&rss GlobalData’s GenAI Quarterly covers the latest news in this sector, providing insight into several announcements including the OpenAI GPT-6 Astra’s release, and new safety fears voiced by regulators, and AI companies across the world. Beatriz Valle - Charlotte Dunlap 2026-09-16T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=133344&rss There is a voice resurgence in customer service. Modern versions of conversational and agentic AI are enhancing the IP-voice experience by taking away the frictions and customer frustration that have been traditionally associated with it. Oru Mohiuddin 2026-09-10T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=118841&rss CPaaS vendors are embedding AI into their platforms, offering agentic AI solutions, and enabling developers to connect AI coding tools to communications APIs. The shift from comms APIs to connected omni-channel CX journeys drives demand for CPaaS. Siow Meng Soh 2026-08-31T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=128932&rss Zoom has become a major player in the cloud-based collaboration and contact center space and continues to evolve. However, rivals such as Microsoft, Cisco, and Google are innovating as well, and their platforms pose stiff competition to Zoom's. Gregg Willsky 2026-06-30T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131624&rss 8x8 continues to undergo a fundamental transformation into a customer experience organization. It is making the pivot while facing entrenched competitors who enjoy deep resources, great brand equity, and large customer bases. Gregg Willsky 2026-05-04T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=103695&rss Despite pressure from falling usage among enterprises, IP voice is seen as a core product by most providers with the contact center market offering the biggest opportunity for growth. Gary Barton 2026-03-26T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=94695&rss Mitel has launched its latest chapter featuring a new go-to-market approach, restructured finances, and fresh leadership at the helm. The challenge will be maintaining the momentum generated under former CEO Tarun Loomba since the acquisition of Unify. Gregg Willsky 2026-03-26T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132706&rss Over the past two months, 8x8 has reinforced its customer experience (CX) portfolio with fresh rounds of features. While the features align with market trends, their presentation risks causing customer confusion. Gregg Willsky 2026-03-24T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132683&rss As in the past, AI dominated the airwaves at Enterprise Connect. However, in 2026, the reach and influence of AI within organizations was the hottest topic. The biggest challenge for competitors will be navigating the pitfalls of this environment. Gregg Willsky 2026-03-18T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132628&rss GlobalData provides a comprehensive view of the quarter’s key GenAI news including the announcements that Google is making a grab for Amazon’s e-commerce dominance and Anthropic’s Claude Code could modernize legacy programming language COBOL. Charlotte Dunlap - Beatriz Valle 2026-03-02T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=94681&rss ALE's sizable partner network coupled with a global market presence are ALE's greatest hallmarks. However, the pace of innovation when it comes to artificial intelligence (AI) must be strengthened to compete successfully. Gregg Willsky 2026-02-18T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=94680&rss Avaya continues rebuilding under CEO Patrick Dennis, who took over in the wake of a transformation completed by his predecessor Alan Masarek. The challenge will be convincing the market that the company is sailing on smooth waters. Gregg Willsky 2026-01-28T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=127347&rss Zoom has blossomed into a holistic cloud-based collaboration player and continues to evolve. However, rivals such as Microsoft, Cisco, and Google are innovating as well, and their platforms pose stiff competition to Zoom's. Gregg Willsky 2025-12-08T00:00:00+00:00