http://www.currentanalysis.com/ Analysis Reports provided by Current Analysis, Inc. en-us All materials Copyright 1997-2026 Current Analysis, Inc. Reproduction or distribution prohibited without express written consent. Sat, 04 Apr 2026 05:49:17 GMT http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=103695&rss Despite pressure from falling usage among enterprises, IP voice is seen as a core product by most providers with the contact center market offering the biggest opportunity for growth. Gary Barton 2026-03-26T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=94695&rss Mitel has launched its latest chapter featuring a new go-to-market approach, restructured finances, and fresh leadership at the helm. The challenge will be maintaining the momentum generated under former CEO Tarun Loomba since the acquisition of Unify. Gregg Willsky 2026-03-26T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132706&rss Over the past two months, 8x8 has reinforced its customer experience (CX) portfolio with fresh rounds of features. While the features align with market trends, their presentation risks causing customer confusion. Gregg Willsky 2026-03-24T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132683&rss As in the past, AI dominated the airwaves at Enterprise Connect. However, in 2026, the reach and influence of AI within organizations was the hottest topic. The biggest challenge for competitors will be navigating the pitfalls of this environment. Gregg Willsky 2026-03-18T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132628&rss GlobalData provides a comprehensive view of the quarter’s key GenAI news including the announcements that Google is making a grab for Amazon’s e-commerce dominance and Anthropic’s Claude Code could modernize legacy programming language COBOL. Charlotte Dunlap - Beatriz Valle 2026-03-02T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=118841&rss CPaaS vendors are embracing AI to drive the usage of their platform and create new opportunities around enhancing CX and are seeing improved financial performance. Siow Meng Soh 2026-02-24T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=94681&rss ALE's sizable partner network coupled with a global market presence are ALE's greatest hallmarks. However, the pace of innovation when it comes to artificial intelligence (AI) must be strengthened to compete successfully. Gregg Willsky 2026-02-18T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=94680&rss Avaya continues rebuilding under CEO Patrick Dennis, who took over in the wake of a transformation completed by his predecessor Alan Masarek. The challenge will be convincing the market that the company is sailing on smooth waters. Gregg Willsky 2026-01-28T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=128932&rss Zoom has blossomed into a holistic cloud-based collaboration player and continues to evolve. However, rivals such as Microsoft, Cisco, and Google are innovating as well, and their platforms pose stiff competition to Zoom's. Gregg Willsky 2025-12-11T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=127347&rss Zoom has blossomed into a holistic cloud-based collaboration player and continues to evolve. However, rivals such as Microsoft, Cisco, and Google are innovating as well, and their platforms pose stiff competition to Zoom's. Gregg Willsky 2025-12-08T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132114&rss Zoomtopia 2025 was exceptionally watered down versus past years, spanning two hours and featuring a virtual-only format. However, in keeping with tradition, meaningful capabilities were announced that sustain the renaissance Zoom ignited in 2023. Gregg Willsky 2025-09-25T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132113&rss GlobalData provides a comprehensive view of the quarter’s key GenAI news from the perspective of vibe coding, to massive investments in 10 GW data centers, and the work of AI data center operators to web crawl content creators. Charlotte Dunlap - Beatriz Valle 2025-09-24T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132062&rss Huawei has a compelling AI-empowered contact center offering and is gaining traction globally, especially in the telecom sector. It can do more to expand its channel program and raise awareness of the AICC solution. Siow Meng Soh 2025-09-09T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132054&rss The digital-first customer experience has come into vogue since the pandemic. AI and other technologies have enabled organizations to meet customers’ pent-up demand for personalized, proactive, and relationship-oriented service. Gregg Willsky 2025-09-08T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131999&rss RingCentral has added features to RingCentral AI Receptionist, an AI agent that handles customer calls. Support for additional languages plus compatibility with third-party telephony systems should allow RingCentral to broaden its customer base. Gregg Willsky 2025-08-21T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131945&rss AT&T Business and partner RingCentral unveiled two contact center offers to accompany their Office@Hand team collaboration offer. Collectively the offers enable employees inside and outside a contact center to shape the customer experience. Gregg Willsky 2025-08-06T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131893&rss Developments in Q2 2025 included significant M&A with Charter and Cox merging, VodafoneThree UK launching, and Virgin Media O2 creating a new B2B joint venture with Daisy Group. There has been a renewed focus on cyberattacks on small businesses. Robert Pritchard 2025-07-24T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131864&rss Two key themes in Tech ESG in the quarter are incrementalism and pragmatism. Combined tech sector efforts have a significant impact on all aspects of ESG. Companies are also having to be pragmatic to prove and achieve their commercial goals. Robert Pritchard 2025-07-16T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131755&rss Zoom announced new features that add tangible value to the Zoom CX platform and keep it aligned with key industry trends. Gregg Willsky 2025-06-24T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131746&rss Proximus Global has propelled itself to a major CPaaS competitor by bringing BICS, Route Mobile, and Telesign under one roof. The company has a strong vision, but it needs to stay innovative while becoming a larger, integrated business. Siow Meng Soh 2025-06-23T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131697&rss At Cisco Live San Diego 2025, a wide variety of artificial intelligence capabilities were promoted. Cisco continues to aggressively strengthen its portfolio with respect to customer experience, devices, manageability, and resiliency. Gregg Willsky 2025-06-11T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131624&rss 8x8 is undergoing a fundamental transformation into a customer experience organization. It is making the pivot while facing entrenched competitors who enjoy deeper resources, greater brand equity, and larger customer bases. Gregg Willsky 2025-05-22T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=128996&rss BT Business continues to ‘fully focus’ on the UK with disposals of non-UK assets and a future international strategy based around its Global Fabric NaaS platform, with alliances and partnerships at the heart of BT’s future global operations. Robert Pritchard 2025-05-19T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131529&rss Political challenges and interference by US government are shaking global supply chains, causing some tech companies to review ESG activities, but direction of travel is one of incremental improvements. Commercial and environmental drivers remain. Robert Pritchard 2025-04-24T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131497&rss Telco enterprise service providers continue to focus on the crucial small business market, looking to grow revenues beyond connectivity products to business solutions. Key areas being cybersecurity, cloud services, unified communications, and AI. Robert Pritchard 2025-04-16T00:00:00+01:00