http://www.currentanalysis.com/ Analysis Reports provided by Current Analysis, Inc. en-us All materials Copyright 1997-2026 Current Analysis, Inc. Reproduction or distribution prohibited without express written consent. Sat, 30 May 2026 15:36:41 GMT http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131624&rss 8x8 continues to undergo a fundamental transformation into a customer experience organization. It is making the pivot while facing entrenched competitors who enjoy deep resources, great brand equity, and large customer bases. Gregg Willsky 2026-05-04T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=94695&rss Mitel has launched its latest chapter featuring a new go-to-market approach, restructured finances, and fresh leadership at the helm. The challenge will be maintaining the momentum generated under former CEO Tarun Loomba since the acquisition of Unify. Gregg Willsky 2026-03-26T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=94681&rss ALE's sizable partner network coupled with a global market presence are ALE's greatest hallmarks. However, the pace of innovation when it comes to artificial intelligence (AI) must be strengthened to compete successfully. Gregg Willsky 2026-02-18T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=94680&rss Avaya continues rebuilding under CEO Patrick Dennis, who took over in the wake of a transformation completed by his predecessor Alan Masarek. The challenge will be convincing the market that the company is sailing on smooth waters. Gregg Willsky 2026-01-28T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=128932&rss Zoom has blossomed into a holistic cloud-based collaboration player and continues to evolve. However, rivals such as Microsoft, Cisco, and Google are innovating as well, and their platforms pose stiff competition to Zoom's. Gregg Willsky 2025-12-11T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=127347&rss Zoom has blossomed into a holistic cloud-based collaboration player and continues to evolve. However, rivals such as Microsoft, Cisco, and Google are innovating as well, and their platforms pose stiff competition to Zoom's. Gregg Willsky 2025-12-08T00:00:00+00:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132114&rss Zoomtopia 2025 was exceptionally watered down versus past years, spanning two hours and featuring a virtual-only format. However, in keeping with tradition, meaningful capabilities were announced that sustain the renaissance Zoom ignited in 2023. Gregg Willsky 2025-09-25T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132062&rss Huawei has a compelling AI-empowered contact center offering and is gaining traction globally, especially in the telecom sector. It can do more to expand its channel program and raise awareness of the AICC solution. Siow Meng Soh 2025-09-09T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=132054&rss The digital-first customer experience has come into vogue since the pandemic. AI and other technologies have enabled organizations to meet customers’ pent-up demand for personalized, proactive, and relationship-oriented service. Gregg Willsky 2025-09-08T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131999&rss RingCentral has added features to RingCentral AI Receptionist, an AI agent that handles customer calls. Support for additional languages plus compatibility with third-party telephony systems should allow RingCentral to broaden its customer base. Gregg Willsky 2025-08-21T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=104709&rss RingCentral has enhanced its reputation in the cloud-based collaboration market by growing its portfolio to include cloud communications, video meetings, collaboration, contact center solutions, webinars, and events, while infusing all of them with AI. Gregg Willsky 2025-08-21T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=94527&rss Cisco's Webex mission is to support hybrid work and customer experience. While the Webex platform continues to be a premier solution for collaboration and customer engagement, Cisco faces intense competition from Microsoft, Google, and Zoom. Gregg Willsky 2025-08-14T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131945&rss AT&T Business and partner RingCentral unveiled two contact center offers to accompany their Office@Hand team collaboration offer. Collectively the offers enable employees inside and outside a contact center to shape the customer experience. Gregg Willsky 2025-08-06T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=95210&rss Microsoft remains dominant in the UC&C space. Integration between Microsoft Teams, Microsoft 365, and Microsoft Dynamics 365 is formidable, but Microsoft faces contemporary and legacy challengers as hybrid work has become common. Gregg Willsky 2025-07-31T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131755&rss Zoom announced new features that add tangible value to the Zoom CX platform and keep it aligned with key industry trends. Gregg Willsky 2025-06-24T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131746&rss Proximus Global has propelled itself to a major CPaaS competitor by bringing BICS, Route Mobile, and Telesign under one roof. The company has a strong vision, but it needs to stay innovative while becoming a larger, integrated business. Siow Meng Soh 2025-06-23T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131725&rss The COVID-19 pandemic drove the ascent of team collaboration platforms, and the eventual predominance of features powered by AI. The technology has positive implications for the future of work. Gregg Willsky 2025-06-17T00:00:00+01:00 http://www.currentanalysis.com/COMPETE/FrontEnd/Report.aspx?rid=131697&rss At Cisco Live San Diego 2025, a wide variety of artificial intelligence capabilities were promoted. Cisco continues to aggressively strengthen its portfolio with respect to customer experience, devices, manageability, and resiliency. Gregg Willsky 2025-06-11T00:00:00+01:00